Privacy Policy

Effective Date: 29/09/2026   |   Last Updated: 29/09/2026

At Nex Global Holidays, we value your privacy and are committed to protecting the personal information entrusted to us by our customers, website visitors, travel partners, and other users of our services.

This Privacy Policy explains how Nex Global Holidays ("Nex Global Holidays", "we", "us", or "our") collects, uses, processes, stores, shares, and protects your personal information when you:

• Visit or use our website
• Submit an enquiry or request a quotation
• Contact us through telephone, email, WhatsApp, or social media
• Book a domestic or international tour
• Purchase travel-related services from us
• Request visa assistance
• Subscribe to promotional communications
• Participate in our campaigns, offers, or customer feedback activities
• Otherwise interact with Nex Global Holidays

This Privacy Policy should be read together with our Terms & Conditions, Cancellation & Refund Policy, and any other policies published on our website.

By accessing our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Nex Global Holidays

Nex Global Holidays is a travel and holiday service provider offering domestic and international travel services, including tour packages, customized holidays, group tours, honeymoon packages, flights, hotels, transfers, sightseeing, activities, visa assistance, and related travel services.

Because international travel frequently requires the sharing of traveller information with airlines, hotels, visa authorities, immigration authorities, destination management companies, and other service providers, certain personal information may need to be processed and transferred to different countries.

We process such information only for legitimate travel, business, legal, operational, and customer-service purposes.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our official website
• Website enquiry and booking forms
• Online quotation requests
• Contact forms
• Email communications
• Telephone conversations
• WhatsApp and other messaging platforms
• Social media platforms
• Online advertising campaigns
• Booking and payment processes
• Visa assistance services
• Customer feedback and reviews
• Offline interactions connected with our travel services
• Other legitimate interactions between you and Nex Global Holidays

This Privacy Policy does not govern third-party websites, applications, services, or platforms that may be linked from our website.

3. What Information We Collect

The information we collect depends on the nature of your enquiry, booking, destination, and services requested.

3.1 Basic Personal Information

We may collect:

• Full name
• Gender, where required
• Date of birth
• Age
• Nationality
• Mobile number
• Telephone number
• Email address
• Residential address
• Billing address
• Country of residence
• Emergency contact information
• Other information necessary to provide the requested service

4. Travel & Booking Information

When you enquire about or book a tour, we may collect information such as:

• Destination
• Travel dates
• Number of travellers
• Preferred itinerary
• Flight preferences
• Hotel preferences
• Room requirements
• Transportation requirements
• Sightseeing preferences
• Activity preferences
• Special requests
• Meal preferences
• Honeymoon or celebration requirements
• Child and infant information
• Previous booking information
• Travel insurance information
• Other information necessary to arrange your trip

5. Passport & Identification Information

International travel may require us to collect identification and passport information. Depending on the destination and services requested, this may include:

• Passport number
• Passport copy
• Passport issue date
• Passport expiry date
• Date of birth
• Place of birth
• Nationality
• Gender
• Passport photograph
• Residential address
• Previous passport details
• Visa information
• Immigration information
• Other information required by airlines, embassies, consulates, immigration authorities, hotels, or travel suppliers

Passport and identification information will be used only where reasonably necessary for travel arrangements, visa processing, identification, legal compliance, or related services.

6. Visa & Immigration Information

If you request visa assistance, we may collect additional information required for visa processing.

Depending on the destination and visa category, this may include:

• Passport information
• Employment information
• Financial information
• Travel history
• Previous visa information
• Accommodation information
• Flight information
• Invitation letters
• Sponsorship information
• Family information
• Supporting financial documents
• Photographs
• Travel insurance information
• Proof of employment
• Proof of residence
• Other supporting documentation requested by the relevant authority

Such information may be shared with visa processing agencies, embassies, consulates, immigration authorities, government departments, or other authorised entities where necessary to process your application.

Nex Global Holidays does not determine visa eligibility or visa approval.

7. Payment Information

When you make a payment for our services, we may collect information necessary to record and reconcile the transaction.

• Payment amount
• Payment date
• Transaction reference number
• Invoice number
• Payment method
• Bank transaction information
• Billing information
• Payment status

Where payments are processed through third-party payment gateways, banks, or financial institutions, those providers may independently process your payment information according to their own privacy policies.

We do not generally store complete debit or credit card numbers, CVV numbers, PINs, or online banking credentials on our own systems.

8. Communication Information

When you communicate with Nex Global Holidays, we may retain information contained in those communications.

This may include communications through:

• Email
• Telephone
• WhatsApp
• Website chat
• Social media
• Contact forms
• Online enquiry forms
• SMS
• Other messaging platforms

9. Information Collected Through Our Website

When you visit our website, certain technical information may be collected automatically. This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic location
• Pages visited
• Time spent on pages
• Referring website
• Website interaction data
• Date and time of access
• Device identifiers where applicable
• Website performance information
• Other technical information generated through your interaction with the website

10. Cookies

Our website may use cookies and similar technologies. Cookies are small data files stored on your device that can help websites recognise returning visitors and remember certain preferences.

We may use cookies for purposes including:

• Website functionality
• Security
• Remembering preferences
• Analytics
• Performance monitoring
• Understanding visitor behaviour
• Advertising
• Measuring campaign performance
• Improving user experience

Some cookies may be placed by third-party service providers operating on our website. You may control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

11. Analytics Services

We may use analytics services to understand how visitors use our website.

• Pages viewed
• Traffic sources
• Approximate location
• Device information
• Browser information
• Website interactions
• Session information
• General usage patterns

Analytics information helps us improve our website, services, customer experience, and marketing activities.

12. Advertising & Marketing Technologies

Nex Global Holidays may use digital advertising platforms to promote our services and measure advertising performance.

• Google
• Meta
• Other advertising networks
• Social media platforms
• Remarketing platforms
• Other marketing technology providers

These services may use cookies, pixels, tags, event tracking, or similar technologies. This may allow us to understand whether users interacted with our advertisements, visited our website, submitted an enquiry, or completed another relevant action.

13. Information From Enquiry Forms

When you submit an enquiry through our website or an online advertisement, we may collect information such as:

• Name
• Phone number
• Email address
• Destination of interest
• Preferred travel date
• Number of travellers
• Budget information, where requested
• Travel preferences
• Other information included in the enquiry

14. WhatsApp & Messaging Services

Nex Global Holidays may use WhatsApp and other messaging services to communicate with customers.

• Your name
• Phone number
• Messages
• Documents
• Images
• Travel information
• Booking information
• Other information voluntarily provided by you

15. How We Use Your Personal Information

Travel Services

• Processing enquiries
• Preparing quotations
• Confirming bookings
• Arranging flights
• Booking hotels
• Arranging transfers
• Organising sightseeing
• Booking activities
• Arranging travel insurance
• Processing visa applications
• Providing travel documentation
• Managing changes and cancellations

Customer Service

• Responding to questions
• Providing assistance before, during, and after travel
• Sending booking confirmations
• Providing travel updates
• Resolving complaints
• Handling refund requests

Business Operations

• Maintaining customer records
• Processing payments
• Preparing invoices
• Accounting
• Auditing
• Internal administration
• Fraud prevention
• Security
• Service improvement

Marketing

• Sending travel offers
• Promoting new destinations
• Sending special package information
• Conducting promotional campaigns
• Measuring advertising effectiveness
• Understanding customer preferences

16. Legal Basis for Processing

• Your consent
• The need to provide services you have requested
• The performance of a contract or booking
• Compliance with legal or regulatory obligations
• Legitimate business interests
• Protection of rights and safety
• Other lawful grounds available under applicable law

17. Sharing Information With Travel Service Providers

To provide your travel services, we may need to share relevant information with third parties.

• Airlines
• Hotels
• Resorts
• Cruise operators
• Visa processing agencies
• Embassies
• Consulates
• Immigration authorities
• Government authorities
• Destination management companies
• Local tour operators
• Transportation companies
• Airport transfer providers
• Activity providers
• Travel insurance companies
• Payment gateways
• Banks
• Technology providers
• Booking platforms
• Other suppliers involved in your itinerary

18. International Transfer of Personal Information

Because we provide international travel services, your information may need to be transferred to and processed in countries outside India.

• A hotel located in another country
• An airline
• A destination management company
• A local tour operator
• A foreign visa processing centre
• An embassy or consulate
• A transportation provider
• A travel insurance provider

19. Government, Immigration & Legal Authorities

We may disclose personal information where required or permitted by applicable law.

• Immigration authorities
• Customs authorities
• Embassies
• Consulates
• Government departments
• Law-enforcement agencies
• Courts
• Tax authorities
• Regulatory authorities
• Other legally authorised bodies

20. Sensitive Information

Certain travel services may require information that may be considered sensitive under applicable laws.

• Medical or accessibility requirements
• Health certificates
• Vaccination information
• Dietary requirements
• Disability-related information
• Visa-related financial documentation
• Other information required by immigration or travel authorities

21. Children's Information

Our website and services may be used to arrange travel for families and children. Where information relating to a child is required for a booking, the information should be provided by a parent, legal guardian, or other authorised adult.

• Child's name
• Date of birth
• Sex
• Physical/Mental health details/special care requirements
• Passport details
• Visa information
• Flight information
• Hotel information

22. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

• Completing bookings
• Managing future travel requirements
• Customer support
• Accounting
• Tax purposes
• Legal compliance
• Auditing
• Dispute resolution
• Fraud prevention
• Business records
• Protecting our legal rights

23. Data Security

We take reasonable technical, administrative, and organisational measures to protect personal information.

• Access controls
• Restricted access to customer information
• Secure systems
• Password protection
• Security monitoring
• Data handling procedures
• Staff confidentiality requirements
• Secure payment processing through appropriate providers

However, no website, electronic transmission, database, or online communication can be guaranteed to be completely secure.

24. Data Breaches & Security Incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.

25. Third-Party Websites & Services

Our website may contain links to third-party websites, including:

• Airlines
• Hotels
• Visa application websites
• Government websites
• Payment providers
• Travel insurance providers
• Social media platforms
• Destination websites
• Activity providers

26. Social Media

Nex Global Holidays may maintain profiles on platforms such as Facebook, Instagram, YouTube, LinkedIn, WhatsApp, or other social networks.

27. Customer Reviews & Testimonials

If you voluntarily provide a testimonial or review about our services, we may use the testimonial for:

• Website content
• Social media
• Advertising
• Marketing materials
• Promotional campaigns

28. Promotional Communications

• International holiday packages
• Domestic tours
• New destinations
• Seasonal offers
• Group tours
• Honeymoon packages
• Flight offers
• Visa-related travel information
• Special travel campaigns
• Other services offered by Nex Global Holidays

29. Data Accuracy

You are responsible for ensuring that the information you provide to Nex Global Holidays is accurate, complete, and current.

• Passport names
• Passport numbers
• Date of birth
• Nationality
• Contact details
• Visa information
• Flight details
• Hotel details

30. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information.

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Request information regarding the processing of your data
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Raise concerns about the handling of your information
• Exercise other rights available under applicable data protection laws

31. How to Exercise Your Rights

To make a privacy-related request, please contact us using the details provided at the end of this Privacy Policy.

For security purposes, we may request reasonable information to verify your identity before processing certain requests.

32. Marketing Preferences

• Use the unsubscribe option in our marketing emails
• Contact us directly
• Request removal from our promotional communication list
• Follow the available opt-out mechanism on the relevant communication platform

33. Third-Party Marketing Platforms

We may use third-party platforms for customer communication, advertising, analytics, lead management, and marketing.

• Website analytics
• Online advertising
• Lead generation
• Customer relationship management
• Email marketing
• WhatsApp communication
• Payment processing
• Booking management

34. Automated Processing & Profiling

Our website or advertising platforms may use automated technologies to understand website activity, advertising interactions, or general customer interests.

35. Business Transfers

If Nex Global Holidays undergoes a merger, acquisition, restructuring, sale of assets, or other business transaction, customer information may be transferred as part of that transaction where legally permitted.

36. Fraud Prevention & Security

We may use personal information to detect, investigate, and prevent:

• Fraudulent bookings
• Payment fraud
• Identity misuse
• Unauthorised transactions
• Website abuse
• Cybersecurity incidents
• Other unlawful or harmful activities

37. Legal Compliance

We may retain, use, or disclose personal information where reasonably necessary to:

• Comply with applicable laws
• Comply with tax requirements
• Comply with travel and immigration regulations
• Respond to lawful requests
• Enforce contractual obligations
• Investigate suspected fraud
• Protect our rights
• Defend legal claims
• Resolve disputes

38. Changes to This Privacy Policy

Nex Global Holidays may update this Privacy Policy from time to time. The updated Privacy Policy will be published on this page with a revised "Last Updated" date.

39. Governing Law

This Privacy Policy shall be interpreted in accordance with applicable laws and regulations as applicable in Republic of India.

Any disputes relating to the processing of personal information shall be subject to the applicable jurisdiction and laws governing Nex Global Holidays, unless otherwise required by applicable law. Courts of law at Ernakulam will have jurisdiction over this policy.

41. Acknowledgement

By using the Nex Global Holidays website, submitting an enquiry, requesting a quotation, making a booking, submitting travel documents, or using our services, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required under applicable law, your consent will be obtained through the appropriate mechanism before processing your information for that purpose.

Nex Global Holidays
International & Domestic Tour Packages | Customized Holidays | Group Tours