Terms & Conditions

Last Updated: 9/25/2026

These Terms & Conditions apply to all tour packages, customized holidays, group tours, honeymoon packages, family holidays, flights, accommodation, transfers, sightseeing, activities, visa assistance, and other travel services arranged by Nex Global Holidays.

By making a booking or payment with Nex Global Holidays, the customer confirms that they have read, understood, and agreed to these Terms & Conditions.

1. Booking Confirmation

All tour bookings are subject to availability and confirmation from airlines, hotels, destination management companies, transportation providers, activity providers, and other suppliers.

A booking will be considered confirmed only after:

• The required advance payment has been received.
• The required travel details and documents have been provided.
• The relevant suppliers have confirmed the services.
• Nex Global Holidays has issued a booking confirmation or invoice.

A quotation or tentative itinerary does not constitute a confirmed booking.

2. Package Price & Price Changes

International tour prices are based on the rates, exchange rates, airfare, hotel availability, taxes, and supplier costs applicable at the time of quotation or booking.

Prices may change before final confirmation due to:

• Currency exchange-rate fluctuations
• Airline fare changes
• Hotel price changes
• Fuel surcharges
• Airport taxes
• Government taxes and fees
• Tourism or destination fees
• Visa fees
• Supplier price revisions
• Changes in applicable regulations

3. Passport Requirements

The customer is solely responsible for ensuring that their passport is valid for the entire journey and meets the entry requirements of every country included in the itinerary.

Customers must ensure that:

• Passport details provided are accurate.
• Names match the passport exactly.
• The passport remains valid for the required period.
• Required supporting documents are available.
• Any required passport submission follows applicable regulations.

4. Visa Requirements & Visa Assistance

Visa requirements vary by nationality, destination, purpose of travel, and individual circumstances. Nex Global Holidays may assist customers with visa applications where such assistance is included or separately requested.

Visa approval is solely at the discretion of the relevant embassy, consulate, or immigration authority.

Nex Global Holidays does not guarantee:

• Visa approval
• Visa processing time
• Specific visa validity
• Number of entries
• Duration of stay
• Approval of any particular visa category

5. Visa Rejection or Delay

In the event of visa rejection, delay, or refusal of entry, refunds will be subject to the cancellation and refund policies of the respective airlines, hotels, tour operators, visa agencies, and other service providers.

Visa fees, service charges, documentation charges, processing fees, and other non-refundable amounts may not be refundable.

6. Immigration & Entry Requirements

Possession of a visa does not automatically guarantee entry into a country. Final entry decisions are made by immigration and border-control authorities at the destination.

• Passport validity
• Return or onward tickets
• Accommodation details
• Sufficient funds
• Travel insurance
• Health documents
• Vaccination requirements
• Customs regulations
• Immigration forms
• Proof of purpose of travel

7. Airline Bookings

Airline tickets are subject to the rules and conditions of the respective airline. Flight schedules, aircraft, routes, baggage allowances, seats, meals, and other airline services may change without prior notice.

• Delays
• Cancellations
• Schedule changes
• Route changes
• Missed connections
• Overbooking
• Baggage delays, loss, or damage
• Seat changes
• Changes to baggage allowance

8. Missed Flights & No-Show

If a customer fails to report for a flight, transfer, tour, activity, or hotel booking at the specified time, the booking may be treated as a no-show.

No-show charges may apply, and the customer may be required to purchase new tickets or services at their own expense.

9. Hotel Accommodation

Hotels are subject to availability and confirmation. The hotel mentioned in the quotation may be replaced with another hotel of the same or comparable category due to availability, operational requirements, overbooking, or circumstances beyond our control.

• Hotel deposits
• City taxes
• Tourism taxes
• Resort fees
• Security deposits
• Minibar charges
• Room service
• Laundry
• Damages
• Other personal expenses

10. Room Allocation

Room types and occupancy are based on the confirmed booking. Special requests such as king/twin beds, connecting rooms, adjacent rooms, higher floors, sea views, and specific room locations are subject to availability unless specifically confirmed by the hotel.

11. Transportation & Transfers

Airport transfers, sightseeing transportation, intercity transfers, and other transportation services are subject to local operator availability.

• Missed transfers
• Waiting time beyond the included period
• Additional stops
• Changes to pickup/drop-off locations
• Additional luggage
• Private transportation requests
• Services outside the confirmed itinerary

12. Tour Itinerary

The itinerary provided is planned based on information available at the time of booking. The order of sightseeing, activities, transportation, restaurants, hotels, or other services may change due to operational requirements.

• Weather
• Local conditions
• Traffic
• Flight changes
• Hotel availability
• Government restrictions
• Local regulations
• Safety considerations
• Supplier requirements
• Force majeure events

13. Sightseeing & Activities

Sightseeing tickets, excursions, attractions, cruises, adventure activities, and experiences are subject to availability and the terms of the respective operator.

14. Travel Insurance

Travel insurance is strongly recommended for every international traveller and may be mandatory for certain destinations.

• Medical emergencies
• Hospitalisation
• Trip cancellation
• Trip interruption
• Baggage loss
• Baggage delay
• Flight delays
• Personal accidents
• Emergency evacuation

15. Health & Medical Requirements

Customers are responsible for checking and complying with all health, vaccination, medical, and entry requirements applicable to their destination.

16. Currency & Foreign Exchange

International tour prices may be affected by fluctuations in foreign currency exchange rates. Customers are responsible for their personal foreign-exchange requirements, international card usage, bank charges, and currency conversion costs unless specifically included in the package.

17. TCS, GST & Government Charges

Applicable GST, Tax Collected at Source (TCS), government charges, airport taxes, visa fees, tourism fees, and other statutory charges will be applied as required under prevailing laws and regulations.

18. Cancellation by Customer

All cancellation requests must be submitted in writing.

Cancellation charges depend on the services booked and supplier policies.

• Airline tickets
• Hotel bookings
• Visa fees
• Entrance tickets
• Cruise bookings
• Transportation
• Tour operator services
• Travel insurance
• Destination services
• Special promotional fares

19. Cancellation Due to Visa Rejection

Visa rejection does not automatically entitle the customer to a full refund. Refunds, if applicable, will be calculated after deducting all non-refundable amounts and supplier cancellation charges.

20. Cancellation Due to Personal Reasons

Cancellation due to personal circumstances, including illness, family emergencies, change of plans, employment issues, financial reasons, or inability to travel, will be subject to the applicable cancellation policies.

21. Refund Processing

Eligible refunds will be processed after the applicable refund has been received or confirmed by the relevant supplier.

Refunds will be made only through the original mode of payment. Refund processing may take 15–45 working days, depending on the payment method, bank, supplier, and other relevant factors.

22. Force Majeure

Nex Global Holidays shall not be responsible for failure, delay, cancellation, additional expenses, or changes resulting from circumstances beyond its reasonable control.

• Natural disasters
• Extreme weather
• Pandemics or epidemics
• War
• Terrorism
• Civil unrest
• Political instability
• Strikes
• Airport closures
• Border closures
• Government restrictions
• Immigration restrictions
• Flight disruptions
• Changes in travel regulations

23. Customer Conduct

Customers must comply with the laws and regulations of every country visited during the tour. Any resulting costs, penalties, cancellations, or legal consequences arising from violations shall be the responsibility of the customer.

24. Customs & Immigration Regulations

Customers are solely responsible for complying with customs, immigration, currency, baggage, and prohibited-item regulations of the countries they visit.

25. Personal Belongings & Baggage

Customers are responsible for their personal belongings, passports, money, electronics, jewellery, baggage, and other valuables throughout the journey.

26. Special Requests

Requests for special meals, honeymoon arrangements, birthday arrangements, room preferences, accessibility requirements, adjoining rooms, child facilities, or other special services must be communicated before booking or as early as possible.

27. Customized Tours

For customized holidays, the itinerary and inclusions will be based on the final quotation and booking confirmation. Changes requested after confirmation may result in additional charges.

28. Third-Party Service Providers

Nex Global Holidays works with independent third-party service providers, including airlines, hotels, transportation companies, local tour operators, destination management companies, visa service providers, insurance companies, and activity providers.

29. Complaints & Assistance During Travel

Customers should immediately inform Nex Global Holidays or the relevant local service provider if they experience an issue during the tour. Prompt reporting gives the concerned parties an opportunity to resolve the issue while the customer is travelling.

30. Changes to These Terms

Nex Global Holidays reserves the right to amend these Terms & Conditions when necessary to reflect changes in travel regulations, supplier policies, taxation, government requirements, or business operations.

31. Disputes, Resolutions & Applicable Law

These Terms & Conditions and transactions between users and Nex Global Holidays shall be governed by and construed in accordance with the laws prevailing in the Republic of India.

Courts of law at Ernakulam will have jurisdiction over any dispute between Nex Global Holidays and its users.

32. Acceptance

By making a payment, confirming a booking, or participating in a tour arranged by Nex Global Holidays, the customer confirms that they have read, understood, and accepted these Terms & Conditions.